Refund Policy

This policy covers one-time credit packs bought on AI Bulin47 (aibulin47.art), operated by [Operator legal name and country — to be added]. Packs are priced in USD and paid by card through Stripe. There are no subscriptions and nothing renews automatically. This policy is part of our Terms of Service.

Refunds at a glance

• Unused pack: ask for a full refund within 7 days of payment if none of that pack's credits have been used.
• Failed or blocked render: reserved credits return to your balance automatically. This is not a cash refund.
• Finished video: cosmetic AI imperfections do not qualify for a refund on their own. Real file or delivery defects can be reported.
• Permanent shutdown: we refund the unused part of paid credits, regardless of the 7-day window.

Email a refund request. Requests are reviewed by a person; the link only opens your email app.

On this page: 1. Seven-day eligibility · 2. Failed and finished videos · 3. Pending tasks · 4. How to request · 5. Review and payment · 6. Billing issues and consumer rights · 7. Closure and shutdown · 8. Updates and contact

1. Seven-day refunds for unused packs

You get a full refund when both are true:

• Your request reaches us within 7 days (168 hours) after the pack's payment completed.
• None of the credits from that pack have been used.

We use the payment time on the order. A request sent on time stays on time even if our review finishes later. The refund is the full amount paid for the pack, with no handling fee. After 7 days, or once any credits from the pack have been used, change-of-mind refunds and partial refunds of leftover credits are not available. Billing errors, service faults and legal rights are handled separately below.

2. Failed and finished videos

Credits are reserved when you submit and used only when the video succeeds. If a render fails, or the AI provider blocks it, the credits go back to your balance automatically. If that has not happened, email us with the task ID.

A finished video may have imperfect likeness, hands, clothing, background or lip sync. Those normal AI variations, or simply not liking the result, do not make it a failed task. A new attempt uses credits again. A damaged or unplayable file, missing delivery or wrong charge is different: report it with the task ID and we will investigate and offer a fair fix.

3. Pending tasks and credit usage

Eligibility is checked against the specific pack you bought, using its credit records. If a task is still holding that pack's credits, we wait for its result first. A failed task whose credits were returned does not count as usage. Bonus, promotional and compensation credits have no cash value.

4. How to request a refund

Email support@aibulin47.art from your account email with the subject "Refund request" and include:

• your account email and the pack bought;
• the order ID or Stripe receipt, if you have it;
• the payment date, amount and currency;
• task IDs and what went wrong, if you are reporting a defect.

You do not need to give a reason for an eligible unused-pack refund. Never send passwords or full card numbers.

5. Review and payment processing

We reply within 3 business days. Approved refunds go back to the original card through Stripe, and the matching credits are removed. Banks usually show the refund within 5–10 business days. Refunds are in the original currency; we are not responsible for bank exchange differences unless the law says otherwise. If we decline, we explain why, and you can reply to ask us to reconsider.

6. Billing issues, disputes and consumer rights

Duplicate charges, unauthorized payments, credits not delivered and unresolved defects are reviewed separately from change-of-mind requests. If you have opened a dispute with your bank, tell us so we do not pay twice. Repeated buy-and-refund cycles or multiple accounts may lead us to decline voluntary refunds. Nothing here limits mandatory consumer rights.

7. Account closure and permanent shutdown

Closing your account does not by itself create a refund outside the rules above, so send refund requests before closing. If we permanently shut down the service or paid generation, we will give notice, a reasonable download window, and refund each purchase in proportion to its remaining unused paid credits.

8. Policy updates and contact

We update the date at the top when this policy changes. Each purchase is reviewed under the policy shown at the time of purchase or any better promise we made.

[Operator legal name and address — to be added] Refunds and support: support@aibulin47.art

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